Right of withdrawal and refund

The Customer has a legal right to revoke the Agreement during the period as determined in article 8.2. This means that the Customer can decide not to keep the Products during the relevant period. The Customer must inform the Company of his decision to revoke the Agreement and receive a refund. The Customer does not have to give a reason for the revocation.

The Customer has fourteen (14) calendar days to revoke the Agreement in accordance with the modalities of article 8.4. The starting point of the revocation period may vary. The following rules apply:

1. If the delivery concerns a single Product, the period starts the day after receipt of the Product by the Customer.
2. If the delivery relates to multiple Products that are delivered on separate days, the period starts the day after the Customer has received the last ordered Product.
3. If the delivery relates to a Product over a certain period, the period starts the day following the day on which the Customer received the first delivery of the Products.

The Customer can only revoke the Agreement as long as the Products:

1. have not been worn, washed, or used in any way;
2. are complete; and
3. have their original labels and packaging.

If the Customer decides to revoke the Agreement, the Customer must inform the Company by sending the model form in Annex 1 to these terms and conditions by e-mail to the e-mail address as stated under Article 1 within the legal revocation period.

The Customer must return the Products to the Company without undue delay and in any event no later than fourteen days after sending the notice of revocation to the Company. The Products must be sent to the Company in the same manner as the Customer received the Products;

All costs for returning the Products are paid by the company.

In case of revocation:

1. the Company will refund the amounts already paid by the Customer for the Products after receiving the Products. However, the Company may reduce the refund taking into account any reduction in value of the Products, if this was caused by the fact that the Customer handled them in a way that would not be allowed in a store.
2. the Company will make all refunds within a reasonable period after receiving the Products.
3. the Company will refund the Customer to the credit card or debit card that the Customer used to pay.
4. the Company has the right to refund the Customer with vouchers if the Customer has used vouchers to pay for the Products.